Legal

Refund Policy

Our policy on refunds for optional in-app purchases.

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Last Updated: April 6, 2026

1. Free-to-Play Game

Kemetion is free to play. You can download, install, and enjoy the full game without spending any money. No payment information is required to play.

This Refund Policy applies only to optional cosmetic purchases (virtual skins and badges) made through the app stores (Google Play Store or Apple App Store).

2. What Can Be Purchased

Kemetion offers optional cosmetic items for purchase:

Item Type Description Real Money Value
Virtual Skins Cosmetic team jerseys and stadium themes None — entertainment only
Badge Packs Exclusive cosmetic achievement badges None — entertainment only

Note: All virtual items are cosmetic and do not provide any competitive advantage.

3. Refund Eligibility

3.1 Eligible for Refund

  • Accidental or unauthorized purchases (reported within 48 hours).
  • Technical issues where the purchased item was not delivered to your account.
  • Duplicate purchases made in error.

3.2 Not Eligible for Refund

  • Purchases made more than 48 hours ago (unless required by applicable law).
  • Items that have been used or applied to your account.
  • Change of mind after purchase.
  • Dissatisfaction with the appearance of a cosmetic item after preview was available.

4. How to Request a Refund

Option A: Through the App Store

Since all purchases are processed through Google Play Store or Apple App Store, you can request a refund directly through their refund processes:

Option B: Contact Us Directly

You can also contact our support team:

  • Email: support@playkemetion.com
  • Subject Line: "Refund Request — [Your Username]"
  • Include: Your username, purchase date, item purchased, and reason for refund.

5. Refund Processing

  • Refund requests are reviewed within 3–5 business days.
  • Approved refunds are processed through the original payment method (via the app store).
  • Refunded virtual items will be removed from your account.
  • Refund processing time depends on your payment provider (typically 5–10 business days).

6. Scope of This Policy

This refund policy applies only to optional cosmetic purchases made through app stores. In-game items earned through gameplay (Glory Points, badges) are not covered by this policy as they are part of the game experience.

7. Contact Us

For any refund-related questions, please reach out: